This Privacy Policy describes how Aisen Optical (“Company”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal data when you access or use our platforms, including our website, web application, mobile application, and any associated payment processing platforms (“Platform”). By using our Platform, you agree to the terms of this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to all users of Aisen Optical’s products, services, and platforms, including customers, merchants, and visitors. By accessing or using our Platform, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect and process the following categories of information:

Personal Information: Name, trade name, brand name, legal name, age, gender, identification documents (such as ID proof, address proof, photographs, PAN, GST number), contact details (address, email, phone), shipping and billing details, and any other information provided during transactions.

Demographic Information: Postcode, preferences, interests.

Transaction Details: Parties involved, transaction descriptions, payment amounts, billing and shipping information, device and payment details.

Sensitive Personal Information: Financial information (credit/debit card details, bank account information in tokenized form), KYC documents.

Technical and Usage Information: IP address, web log data, page views, device information, user activity, and responses to advertisements.

Other Information: Any additional data necessary to enhance your experience or provide security and service.

3. Use of Information

We may use your information for the following purposes:

Account creation, verification, and management.

Business and identity verification, including compliance with KYC/AML regulations.

Processing and validating transactions.

Internal analytics, research, and service improvement.

Legal and regulatory compliance.

Dispute resolution, fee collection, and troubleshooting.

Transaction notifications and customer support.

Marketing and promotional communications (with your consent).

Sharing with third-party service providers, affiliates, business partners, and as required by law.

Protecting our rights, property, users, and the public.

4. Sharing of Information

Your information may be shared with:

Our affiliates, subsidiaries, and business partners, subject to this Privacy Policy.

Third-party service providers assisting with business operations (e.g., fraud investigations, billing, marketing).

Regulatory, governmental, or law enforcement authorities as required by law.

Other parties, when necessary to protect our rights, enforce policies, or investigate suspected illegal activities.

We encourage you to review the privacy policies of any third parties with whom your data may be shared.

5. Data Retention

We retain your personal data for as long as necessary to provide services or comply with legal obligations. Certain records may be retained for at least five years after the end of your relationship with us, in accordance with applicable laws. Other data will be deleted or anonymized when no longer needed.

6. Security

We are committed to safeguarding your information through appropriate technical and organizational measures, including secure servers, firewalls, encryption, and restricted access protocols. However, please note that no method of transmission over the Internet or electronic storage is completely secure.

7. User Rights and Choices

You may access, update, or request deletion of your personal information by contacting us.

You have the option to delete your information, subject to our retention obligations under law.

If you believe your account credentials have been compromised, please notify us immediately.

8. Minors’ Information

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental or guardian consent. If we become aware of such collections, we will delete the information promptly.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on our Platform. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, please contact our support team.

Copyright Notice

All content on our Platform is protected by applicable copyright laws. Unauthorized use, duplication, or distribution of content requires written permission from the respective owner.

This Privacy Policy is governed by the laws of China and related rules. This is an electronic record and does not require physical or digital signatures.